I went to the Verizon wireless store to purchase a new adapter on 5/11/2010.  I was informed by the salesperson that I was due for an upgrade to my phone.  I wasn't interested.  Then he said in looking at my bill, he could save me some money.  So I said that works for me. He did some paper work and off I went.  When I received my June bill, the amount due was more than double my previous bill.  I immediately called Verizon (6/8) and was informed that both plans were on my bill and my account would be credited $252.00 and not to do anything until I get a corrected bill, because Verizon pre-pays the wireless bills.  I was also instructed to call Verizon to make payment arrangements; which confused me because that's who I was talking to but when I did try, I got caught up in the automated loop.  I pay my bill online, so I periodically checked the website and the amount due was $39.999999, so I assumed the bill was not yet recalculated.  That was mid June - by the end of June, I had hoped the bill was calculated correctly, but the amount was $74.58, so I paid that amount to show I was making some sort of payment.  On 7/7  I received a voice mail stating that I was sent a notice and needed to call Verizon to avoid disruption in service.  I called and after going through the frustrating loop of automation, I got a recording to call during business hours.  I checked my mail and I didn't have any notice from Verizon.  On Friday, 7/9, I received 2 invoices from Verizon.  One was a bill dated 6/28 in the amount of $399.00 asking for payment by Thursday, 7/8 (didn't receive the bill until Friday, 7/9).  I called the number immediately, and once again, a recording to call during business hours.  The other invoice was in  in the amount of $785.74 dated 6/25. On Sunday night my cell phone was turned off; and on Monday morning, 7/12 my Internet and Cable services were turned off.  I called the number that appeared on my TV screen at 8:05 am. only to receive a message that due to an increase volume in calls, no one was able to assist me and the line went dead.  So I called a number on the Verizon invoice and spoke to a person that informed me that I would have to make payment to restore services.  I explained the entire scenario and that I didn't receive the invoices until Friday, that I had paid the amount that displayed online and needed to know the correct amount to be paid - he informed me that to restore the account I would need to pay $292.00 and after going through July's bill, applied credits, and the correct amount is $166.00.  So I informed him that I would be getting paid on Thursday, 7/15 at which time I can make the payment online and asked him to please restore my services.  He informed me that he could not, so I asked to speak to a Supervisor.  I was informed a supervisor was not available, but one would call me.  So I gave him my work number.  I waited until 1:00 pm - no one called, so I called again.  Again, I was told I had to pay the $292.00 before my service could be restored.  Again, I asked for a supervisor, and again, I was told no one was available.  NOW, I don't understand why I am being penalized for a mistake that Verizon made.  I receive a bill on 7/9, asking for payment by 7/8 and when I try to call, no one is available.  My service is turned off on the weekend, a time when I can't get in touch with anyone and when I do, I'm treated like a deadbeat.  I pay my bills on line every month. Payment is due on the 18th, I get paid on the 15th at which time I pay the bill.  I was told to hold off until the bill was corrected - which took a month (6/8 my initial call - 7/9 an incorrect invoice).  When I finally got thru to someone, I'm told yet another amount and am expected to pay it the same day. Due to someone's incompetence, I'm being penalized and no one cares.  So I cancelled my account and still no one cares...what a DISGRACE Verizon!